ACCOUNT HACKED?

[RS]

Or something!

I had not logged out but was away my iPad for awhile. Nobody else here uses it. I went to check my orders and my account was SOMEONE ELSE!

I don’t know how or why or who this happened. I went to payment info to see if MY CC were in that area. That person had nothing there.

I took a screenshot and really...SERIOUSLY INSIST ON KNOWING WHAT IS GOING ON!

[Harlequin]

What!!!! are you serious . That’s BS.

[Lulu]

Two days ago, I was using paypal to pay for an item on Etsy and in the ship to area there was someone else's name and address. We have to be so careful these days. Thieves are everywhere.

[shopLC_alex]

Good morning,

We are terribly sorry such an error has occurred. We will be investigating this issue further and reporting this problem to IT with high priority. If you could send those screenshots to customerservice@shoplc.com it would be much appreciated. Please let us know if you have any additional details or any further questions.

[RS]

Good morning,

We are terribly sorry such an error has occurred. We will be investigating this issue further and reporting this problem to IT with high priority. If you could send those screenshots to customerservice@shoplc.com it would be much appreciated. Please let us know if you have any additional details or any further questions.

Thank you. I just sent an email with ATTN to you @Moderator_Alex.

I look forward to hearing what happened here. I will be running out in a bit but will check my email when I return.

[RS]

Good morning,

We are terribly sorry such an error has occurred. We will be investigating this issue further and reporting this problem to IT with high priority. If you could send those screenshots to customerservice@shoplc.com it would be much appreciated. Please let us know if you have any additional details or any further questions.

It has been 4 DAYS since I sent email with screenshots. I haven’t heard a word. Not even an acknowledgement.

Not letting this go.

Now...as of today, Jan. 25 I have several issues racked up and nobody is doing anything.


CRICKETS

[anniebelle]

Good morning,

We are terribly sorry such an error has occurred. We will be investigating this issue further and reporting this problem to IT with high priority. If you could send those screenshots to customerservice@shoplc.com it would be much appreciated. Please let us know if you have any additional details or any further questions.

It has been 4 DAYS since I sent email with screenshots. I haven’t heard a word. Not even an acknowledgement.

Not letting this go.

Now...as of today, Jan. 25 I have several issues racked up and nobody is doing anything.


CRICKETS

You need to tag Preston on this. I have little faith in Alex.

[RS]

Good morning,

We are terribly sorry such an error has occurred. We will be investigating this issue further and reporting this problem to IT with high priority. If you could send those screenshots to customerservice@shoplc.com it would be much appreciated. Please let us know if you have any additional details or any further questions.

It has been 4 DAYS since I sent email with screenshots. I haven’t heard a word. Not even an acknowledgement.

Not letting this go.

Now...as of today, Jan. 25 I have several issues racked up and nobody is doing anything.


CRICKETS

You need to tag Preston on this. I have little faith in Alex.

Well I tried to tag Preston and even made a post asking for him today. No reply.

I am seriously ticked off.

[Moderator_Preston]

It has been 4 DAYS since I sent email with screenshots. I haven’t heard a word. Not even an acknowledgement.

Not letting this go.

Now...as of today, Jan. 25 I have several issues racked up and nobody is doing anything.


CRICKETS

You need to tag Preston on this. I have little faith in Alex.

Well I tried to tag Preston and even made a post asking for him today. No reply.

I am seriously ticked off.

Good morning,

I apologize for the delay of any updates regarding this issue. I can confirm that Alex has submitted your screenshots to the web team and they are currently looking into this issue. I have sent them another email to confirm if there has been any updates on this. I apologize again, and thank you for your patience.

[Moderator_Preston]

Good morning,

I just wanted to confirm that they are still actively looking to what caused this issue, and what the root of the problem is. I apologize again for the issue, and thank you for bringing this to our attention.