Assistance with orders

[RS]

Good morning Mods.

I have several items that are still in invoice from Friday. Other items ordered afterwards have already shipped.

I also have an item from yesterday that has not invoiced as of yet. Worrisome because other items ordered yesterday have invoiced and some have shipped already!

I was also charged shipping on an item during free shipping yesterday.

I am also waiting on a reply regarding the broken clasp on the handbag.

Can any of the mods assist with these issues/questions? @Moderator_Connor @Moderator_Alex @Moderator_Preston ????

Much appreciated.

[RS]

And now it turns out I need assistance with another issue.

Will you be around today @Moderator_Alex @Moderator_Connor @Moderator_Preston ????


Good morning everyone

[Moderator_Rashad]

Good morning Mods.

I have several items that are still in invoice from Friday. Other items ordered afterwards have already shipped.

I also have an item from yesterday that has not invoiced as of yet. Worrisome because other items ordered yesterday have invoiced and some have shipped already!

I was also charged shipping on an item during free shipping yesterday.

I am also waiting on a reply regarding the broken clasp on the handbag.

Can any of the mods assist with these issues/questions? @Moderator_Connor @Moderator_Alex @Moderator_Preston ????

Much appreciated.

Good Morning,

We apologize for any inconvenience this may have caused. Please contact us via chat via shoplc.com, email via customerservice@shoplc.com, and over the phone at 877-899-0078. . Thank you for being a part of the Shop LC family!

[RS]

Good morning Mods.

I have several items that are still in invoice from Friday. Other items ordered afterwards have already shipped.

I also have an item from yesterday that has not invoiced as of yet. Worrisome because other items ordered yesterday have invoiced and some have shipped already!

I was also charged shipping on an item during free shipping yesterday.

I am also waiting on a reply regarding the broken clasp on the handbag.

Can any of the mods assist with these issues/questions? @Moderator_Connor @Moderator_Alex @Moderator_Preston ????

Much appreciated.

Good Morning,

We apologize for any inconvenience this may have caused. Please contact us via chat via shoplc.com, email via customerservice@shoplc.com, and over the phone at 877-899-0078. . Thank you for being a part of the Shop LC family!

I will send an email now. I hope it will be read thoroughly as there are several issues. I have been trying to get help for several days and my experience emailing customer service and not getting an agent familiar with the issues has not been positive.

[Gemsnob]

@Moderator_Alex
@Moderator_Connor
@Moderator_Preston
I placed an order on the 29th. It's just sitting there . An order I placed on the 30th has already shipped. Can someone look into it for me?

[RS]

Well I sent a very detailed email at least 5 hours ago before I left the house. I just got home and unloaded everything and now sitting to check my email.
No reply.
And nothing has been resolved.
This is just getting worse and worse.

[RS]

I seem to have an issue with getting help via email. I also seem to get the same agent and there are issues here.

First...the order that seems to be stuck and I USED A COUPON CODE FOR ...the agent said they need to cancel and I can reorder ?
NO...I just want the order found, fixed and flown to me.(not literally flown)
If cancelled then I lose the code.
I specifically asked for this communication not to happen this way.
I specifically requested to not cancel this order but please find it.

I have never been given the courtesy of an answer about the broken clasp and my broken glass on my phone.
Why?

Sincerely
Unhappy RS

[Catticus]

Well I sent a very detailed email at least 5 hours ago before I left the house. I just got home and unloaded everything and now sitting to check my email.
No reply.
And nothing has been resolved.
This is just getting worse and worse.

@RS

Remember in the fall of 2019, when someone here looked up the forum on SLCs UK site, and told us how many complaints there were? Things like: “Where is my refund?!? It’s been months!!!” “Where is my order? You took the payment, but it’s now been months!!!” “Where’s my refund?!? It’s been five months now!!!”

[anniebelle]

@RS While you are cozying up with all these Emails, ask them to find your Avatar!!!

[RS]

Well I sent a very detailed email at least 5 hours ago before I left the house. I just got home and unloaded everything and now sitting to check my email.
No reply.
And nothing has been resolved.
This is just getting worse and worse.

@RS

Remember in the fall of 2019, when someone here looked up the forum on SLCs UK site, and told us how many complaints there were? Things like: “Where is my refund?!? It’s been months!!!” “Where is my order? You took the payment, but it’s now been months!!!” “Where’s my refund?!? It’s been five months now!!!”

Oh I remember!! And you know that’s before things got that way here. We were all like “yeah but it’s different HERE”..
Ya well...