Promo Code Issues and Problems Thread

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Moderator_Preston
Posts: 606
Joined: 1 year ago

Re: Coupon Code Not Working

Post by Moderator_Preston » 10 months ago

Lulu wrote:
10 months ago
The website is not accepting the code even when the item states the code is applicable.
Good morning,

Thank you so much for your post. We have gone ahead and contacted you directly via email. Please respond to it at your earliest convenience. Thank you again for your post and being a part of the Shop LC family! We will go ahead and lock this thread due to it being addressed via email.
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User avatar
RS
Posts: 3835
Joined: 10 months ago

Why isn’t the coupon code working

Post by RS » 10 months ago

Last night it was on the clearance items that had already aired but were in the previously aired list. Now the code does not work.

They just said online the code is good for everything? Including clearance? So why isn’t it working?
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User avatar
Moderator_Stephanie
Posts: 399
Joined: 1 year ago

Re: Why isn’t the coupon code working

Post by Moderator_Stephanie » 10 months ago

All of our promo codes do have exclusions on them. All eligible items on our website will show a small banner underneath the image when doing a general search letting you know that it's eligible for the discount. There will also be a disclaimer on the product information page that says "Save X%, use codeX!"
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User avatar
Hayhaypaula
Posts: 125
Joined: 10 months ago

$10 Off coupon for new customer expired before my purchase date!

Post by Hayhaypaula » 10 months ago

I purchase an item online on September 27th 2019. I received it very quickly in just a few days. Included was a coupon for $10 off for online purchases and live TV purchases and was to expire in 15 days. I attempted to use the coupon today October 11th, and the error box stated the coupon was only valid from August 1st to September 15th. The error box also stated that my purchase was invalid because it was a $1 auction. It was not a $1 auction. Please provide me with a valid coupon code, and explain why item # 3376854 was not an allowed purchase. Thank you.
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User avatar
Moderator_Stephanie
Posts: 399
Joined: 1 year ago

Re: $10 Off coupon for new customer expired before my purchase date!

Post by Moderator_Stephanie » 10 months ago

Hayhaypaula wrote:
10 months ago
I purchase an item online on September 27th 2019. I received it very quickly in just a few days. Included was a coupon for $10 off for online purchases and live TV purchases and was to expire in 15 days. I attempted to use the coupon today October 11th, and the error box stated the coupon was only valid from August 1st to September 15th. The error box also stated that my purchase was invalid because it was a $1 auction. It was not a $1 auction. Please provide me with a valid coupon code, and explain why item # 3376854 was not an allowed purchase. Thank you.
We are truly sorry to hear that you were unable to apply your $10 coupon to item 3376854. We do apologize for the generic error message you received. The reason why you were unable to apply this coupon to item 3376854 is because this item is only $9.99. Unfortunately, the single penny does make a difference and the promo code cannot be applied to an item that is less than the value of the coupon. The promo codes and coupons only apply to the cost of the item, and not to any taxes or S&H fees. This coupon code may be used on any item that is at least $10 or higher.
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User avatar
Hayhaypaula
Posts: 125
Joined: 10 months ago

Re: $10 Off coupon for new customer expired before my purchase date!

Post by Hayhaypaula » 10 months ago

As you can see below, I was told by your staff that my code should work on an item priced above $10. It does not; it still says the same error: doesn't apply to $1 auctions and valid from 8-1 to 9-15. The item I tried was # 3481095 at $14.95. How do I obtain a new $10 off code for new customers? Thanks!

Moderator_Stephanie wrote:
10 months ago
Hayhaypaula wrote:
10 months ago
I purchase an item online on September 27th 2019. I received it very quickly in just a few days. Included was a coupon for $10 off for online purchases and live TV purchases and was to expire in 15 days. I attempted to use the coupon today October 11th, and the error box stated the coupon was only valid from August 1st to September 15th. The error box also stated that my purchase was invalid because it was a $1 auction. It was not a $1 auction. Please provide me with a valid coupon code, and explain why item # 3376854 was not an allowed purchase. Thank you.
We are truly sorry to hear that you were unable to apply your $10 coupon to item 3376854. We do apologize for the generic error message you received. The reason why you were unable to apply this coupon to item 3376854 is because this item is only $9.99. Unfortunately, the single penny does make a difference and the promo code cannot be applied to an item that is less than the value of the coupon. The promo codes and coupons only apply to the cost of the item, and not to any taxes or S&H fees. This coupon code may be used on any item that is at least $10 or higher.
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Moderator_Stephanie
Posts: 399
Joined: 1 year ago

Re: $10 Off coupon for new customer expired before my purchase date!

Post by Moderator_Stephanie » 10 months ago

We do apologize, we do not have new codes that we are able to provide. However we will be more than happy to manually apply the discount to your order for you. Please contact our Customer Service department directly at 1-877-899-0078 or through live chat on our website.
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maggie
Posts: 1
Joined: 10 months ago

30 percent off online orders

Post by maggie » 10 months ago

so they show if your order on line that you get 30% off but when you go to order an item online that was live it won't allow you to use the code saying that you can't use it on live orders. then you should let people know that you can only use the percentage off on items not shown on line that is very deceiving...

Maggie
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User avatar
RS
Posts: 3835
Joined: 10 months ago

Re: 30 percent off online orders

Post by RS » 10 months ago

maggie wrote:
10 months ago
so they show if your order on line that you get 30% off but when you go to order an item online that was live it won't allow you to use the code saying that you can't use it on live orders. then you should let people know that you can only use the percentage off on items not shown on line that is very deceiving...

Maggie
Yep, their exclusions apply when most convenient for them. And then sometimes they don’t seem to apply and we get excuses why codes won’t work.
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Lulu
Posts: 296
Joined: 10 months ago

Re: 30 percent off online orders

Post by Lulu » 10 months ago

On the home page with the coupon code they will state if exclusions apply and you can click to determine which items are excluded. Items that are shown live that day are typically excluded.

Now, it seems that items that have aired in the last week or so are also not eligible for a discount. Had to wait a few weeks to get a discount on an Ilakaka sapphire pendant.
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