Mods...any mods....
Some new items have been listed and are showing the BP option. I always choose that when offered. However upon checkout the option isn’t offered even though it is on the item page.
Also same item in different color does not have the BP option listed. I assume this is an oversight? I tried to get online with CHAT but it never connected.
@Moderator_Alex
@Moderator_Connor
@Moderator_Preston
@Moderator_Rashad
Can you assist?
Budget pay offered but not working
-
- Posts: 1376
- Joined: 3 years ago
- RS
- Posts: 5464
- Joined: 4 years ago
- Moderator_Connor
- Posts: 317
- Joined: 4 years ago
Re: Budget pay offered but not working
Good Afternoon, RS!RS wrote: ↑3 years agoMods...any mods....
Some new items have been listed and are showing the BP option. I always choose that when offered. However upon checkout the option isn’t offered even though it is on the item page.
Also same item in different color does not have the BP option listed. I assume this is an oversight? I tried to get online with CHAT but it never connected.
@Moderator_Alex
@Moderator_Connor
@Moderator_Preston
@Moderator_Rashad
Can you assist?
I am so sorry to hear this is happening! If you could, may you either provide the item numbers here, or send in an email to customerservice@shoplc.com with a screenshot of the products which are offering the BudgetPay option in your cart? Feel free to tag us Moderators in the email, if you choose to send it that way. We'd be happy to get this looked into and find out what is happening.
-
- Posts: 796
- Joined: 4 years ago
Re: Budget pay offered but not working
SLC dropping the ball again. When are they going to get their act together? It never ends!
- RS
- Posts: 5464
- Joined: 4 years ago
Re: Budget pay offered but not working
Thank you!Moderator_Connor wrote: ↑3 years agoGood Afternoon, RS!RS wrote: ↑3 years agoMods...any mods....
Some new items have been listed and are showing the BP option. I always choose that when offered. However upon checkout the option isn’t offered even though it is on the item page.
Also same item in different color does not have the BP option listed. I assume this is an oversight? I tried to get online with CHAT but it never connected.
@Moderator_Alex
@Moderator_Connor
@Moderator_Preston
@Moderator_Rashad
Can you assist?
I am so sorry to hear this is happening! If you could, may you either provide the item numbers here, or send in an email to customerservice@shoplc.com with a screenshot of the products which are offering the BudgetPay option in your cart? Feel free to tag us Moderators in the email, if you choose to send it that way. We'd be happy to get this looked into and find out what is happening.
3778167 and 3778158 Says BP but then once in cart there is no option
3778144 Is the same ring but different color and no BP option.
I appreciate the help!
- Moderator_Connor
- Posts: 317
- Joined: 4 years ago
Re: Budget pay offered but not working
Good Afternoon, RS!RS wrote: ↑3 years agoThank you!Moderator_Connor wrote: ↑3 years agoGood Afternoon, RS!RS wrote: ↑3 years agoMods...any mods....
Some new items have been listed and are showing the BP option. I always choose that when offered. However upon checkout the option isn’t offered even though it is on the item page.
Also same item in different color does not have the BP option listed. I assume this is an oversight? I tried to get online with CHAT but it never connected.
@Moderator_Alex
@Moderator_Connor
@Moderator_Preston
@Moderator_Rashad
Can you assist?
I am so sorry to hear this is happening! If you could, may you either provide the item numbers here, or send in an email to customerservice@shoplc.com with a screenshot of the products which are offering the BudgetPay option in your cart? Feel free to tag us Moderators in the email, if you choose to send it that way. We'd be happy to get this looked into and find out what is happening.
3778167 and 3778158 Says BP but then once in cart there is no option
3778144 Is the same ring but different color and no BP option.
I appreciate the help!
I thank you for your response and for the information, and have forwarded the items to our teams so we can further investigate the error. Please accept my sincerest apologies for any confusion or inconvenience caused during this as we look into the error and get it resolved!
- RS
- Posts: 5464
- Joined: 4 years ago
Re: Budget pay offered but not working
@Moderator_Connor ...
I responded to your email. Actually three times as there was more info I had to relate.
I hope you get them yourself as you are aware of the situation.
I responded to your email. Actually three times as there was more info I had to relate.
I hope you get them yourself as you are aware of the situation.
-
- Posts: 309
- Joined: 3 years ago