Order deleted from order history ?

[RS]

@Moderator_Alex
@Moderator_Connor

It’s 4 am here and I am so not in the mood for this. I placed an order yesterday morning just prior to the Lustro Stella show for two Lustro pieces.
Payment taken, confirmation received.

I am up at the moment (planned on going back to sleep but SLC now has me stressed).

I check my order history and that order is COMPLETELY MISSING from my order history.

I contacted chat and as usual I got the scripted answers “don’t worry” “ clear your history “ (NO by the way). And things like “well it may be possible” Then the agent simply told me to call.

I keep giving SLC ONE MORE chance and things continue to happen.

I certainly hope that by the time I log back in that my order will be in my history. I am not going to reorder it. I want it fixed.

One of the items in the order was lower in price before the event than when it was presented. Is that why my order is missing?

I would greatly appreciate this getting straightened out. My patience and nerves are wearing thin.

Oh...and if the order is not restored I need everything ELSE I ordered yesterday cancelled EXCEPT the sparkle mask...that is for my daughter at her request.

TY

[RS]

No help Mods?

I can see no reason why this order has disappeared.

[RS]

Well the issue is not fixed by any means. Apparently someone has started some process because on my order page the order is there (but no pictures) and when I click on order status is says PARTIAL INVOICE.

When I click on the item that was lower in price on the site that morning before the event I get a “oops that page isn’t available “ which means the item in my size has sold out.

I ordered it BEFORE the event. BEFORE most other people did. If I am told that the item will not be sent to me because they oversold I will be so VERY upset. That ring (of the two) is the one I wanted the most.

I haven’t received any communication regarding this. No joy.