Customer Service

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Debi12
Posts: 1
Joined: 1 month ago

Customer Service

Post by Debi12 » 1 month ago

I ordered a skincare product in July 21 and received in August 21 I returned it 7 days later, having never used, because it was thick and gooey and the bottles were half full (i think because it was so thick). They received it in their warehouse on 8/13/21 and returned it to me with the explanation that it was to worn. Upon calling customer service I was basically told Oh Well that was the returns teams decision and now i couldn't return it (again) because my 30 days was up. I have been a ShopLC customer for many years, but not anymore. I will NEVER order another item from ShopLC and i will NEVER give them a verbal approval to anyone.
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Moderator_Connor
Posts: 316
Joined: 2 years ago

Re: Customer Service

Post by Moderator_Connor » 1 month ago

Debi12 wrote:
1 month ago
I ordered a skincare product in July 21 and received in August 21 I returned it 7 days later, having never used, because it was thick and gooey and the bottles were half full (i think because it was so thick). They received it in their warehouse on 8/13/21 and returned it to me with the explanation that it was to worn. Upon calling customer service I was basically told Oh Well that was the returns teams decision and now i couldn't return it (again) because my 30 days was up. I have been a ShopLC customer for many years, but not anymore. I will NEVER order another item from ShopLC and i will NEVER give them a verbal approval to anyone.
Good Evening, Debi12!

I am so sorry to hear this! That is certainly inexcusable for that to have happened to you! The Moderator Team and I would be more than happy to assist with this and get it resolved for you. If this is for Item 6326807 which we show was recently returned, then I am happy to report that I have gone ahead and refunded the product in full back to your original method of payment. You would expect the refund to reflect in your account within 2-5 business days, depending on your banking institute.

Please accept my sincerest apologies for the inconvenience you experienced on this matter. It should have been resolved immediately upon our teams' receiving the product back.
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