not understanding payment taken

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arkie
Posts: 3
Joined: 11 months ago

not understanding payment taken

Post by arkie » 3 months ago

I ordered a gold chain and it has never been shipped so called because it says payment taken. CS rep said they sold chains but did not have them. Why would they do that ? It was not a good explanation to me but I got no more info. Has this happened to anyone else??
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JA
Posts: 249
Joined: 1 year ago

Re: not understanding payment taken

Post by JA » 3 months ago

I haven't had that happen to me, but it certainly speaks of fraud. They can't sell something they don't have. Did you call again and ask someone else? That CS agent you talked to doesn't seem to know what they are talking about
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