Fragile items NOT packed for protection

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sunshine13
Posts: 7
Joined: 1 month ago

Fragile items NOT packed for protection

Post by sunshine13 » 1 month ago

I received the:
Handcrafted Gemstone Chips Square Wooden Storage Box (8x2x6 in)

with a glass top - and there was not even any extra bubble wrap or popcorn, padding anything
and the glass arrived shattered in shards. I am returning it for replacement and really want the box -
but I am worried since they ship unprotected that it will be broken again, and then you will run out
and I will not get my box. I want the box - not a refund.

I asked customer service to ask them to pack it more carefully with extra bubble wrap - and he said he had no control.

:(
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User avatar
Moderator_Danielle
Posts: 35
Joined: 1 month ago

Re: Fragile items NOT packed for protection

Post by Moderator_Danielle » 1 month ago

Hello,

First I deeply apologize for any inconvenience that you have experienced. We absolutely want to make this right for you! Could you please reach out to customerservice@shoplc.com with your specific order information? This well help us better serve you!
1 x

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