Problem

[CCC]

It seems Shop LC has outsourced customer service. I spoke to someone based in Mexico?? Gee, could that be the problem?

[Gemsnob]

It seems Shop LC has outsourced customer service. I spoke to someone based in Mexico?? Gee, could that be the problem?

Yes, many countries. Im concerned about this too.

[Catticus]

Austin, San Diego, Georgia, Iowa, South Dakota, Tijuana and Guatemala.

[honey]

Catt.....you forgot to mention right down the hallway from the
on air studio in Austin!

[Catticus]

[Catticus]

Catt.....you forgot to mention right down the hallway from the on air studio in Austin!

Ohhhhh that's riggggght! I forgot about that! Yep! Why, they're just so close, they can throw spitballs and paper airplanes at each other!

[Catticus]

Catt.....you forgot to mention right down the hallway from the on air studio in Austin!

@honey

Now you've got me laughing!


I forgot allllll about that!

"Just right down that there hallway!"

"What was that Sam? A soda? Sure, I'll bring ya one! Be just a second! Diet or Regular?"

[Gemsnob]

Catt.....you forgot to mention right down the hallway from the on air studio in Austin!

Ohhhhh that's riggggght! I forgot about that! Yep! Why, they're just so close, they can throw spitballs and paper airplanes at each other!

They probably dont even have CS in Austin anymore. Thats probably why we dont get answers to emails and all that. Maybe they feel its their "social responsilbility" to give people jobs in other countried. To me, Im concerned about them having access to my credit card info. Maybe changes have been happening for awhile and its all in an upheaval and thats what we've been seeing.

[Moderator_Connor]

They probably dont even have CS in Austin anymore. Thats probably why we dont get answers to emails and all that. Maybe they feel its their "social responsilbility" to give people jobs in other countried. To me, Im concerned about them having access to my credit card info. Maybe changes have been happening for awhile and its all in an upheaval and thats what we've been seeing.

Good Afternoon, Gemsnob!

Thank you for your message! While we do have our call-centers across the country and in the above-listed locations, I can assure you that we do indeed still have our Customer Service in our Austin HQ location. Of course, all of our Moderators here are also part of the Austin team as well.

[Gemsnob]

They probably dont even have CS in Austin anymore. Thats probably why we dont get answers to emails and all that. Maybe they feel its their "social responsilbility" to give people jobs in other countried. To me, Im concerned about them having access to my credit card info. Maybe changes have been happening for awhile and its all in an upheaval and thats what we've been seeing.

Good Afternoon, Gemsnob!

Thank you for your message! While we do have our call-centers across the country and in the above-listed locations, I can assure you that we do indeed still have our Customer Service in our Austin HQ location. Of course, all of our Moderators here are also part of the Austin team as well.

Good to know Conner! Thank you