Moderators help!

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Amy
Posts: 242
Joined: 9 months ago

Moderators help!

Post by Amy » 1 month ago

Good morning: is there an IT problem going on since last nite? My order history doesn’t show everything I purchased yesterday ! I hope my purchases went through! I have rebooted my modem & turned off my IPad for awhile. Please let me know if your system is down. Everything on my end seems ok... Happy 4th! Thank you.
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Moderator_Connor
Posts: 212
Joined: 10 months ago

Re: Moderators help!

Post by Moderator_Connor » 1 month ago

Amy wrote:
1 month ago
Good morning: is there an IT problem going on since last nite? My order history doesn’t show everything I purchased yesterday ! I hope my purchases went through! I have rebooted my modem & turned off my IPad for awhile. Please let me know if your system is down. Everything on my end seems ok... Happy 4th! Thank you.
Good Afternoon, Amy!

Thank you for your post! We are so sorry to hear this! Currently, we have received reports of an ongoing issue with our website servers and bad gateways too, and our team is already working on resolving this error as soon as possible. Please accept my sincerest apologies for this error, and we do thank you for your patience with us as we work to get our website restored soon!
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Amy
Posts: 242
Joined: 9 months ago

Re: Moderators help!

Post by Amy » 1 month ago

I shopped all day Friday. I got confirmation numbers $ tracking numbers. None of these items show in my bid history. If the system was not working correctly on Friday, why didn’t someone stop taking online orders/bid wins ??? I hope my card didn’t get charged. I WASTED MY ENTIRE DAY! This is outrageous. Why didn’t the system stop taking orders when it knew there was a major problem ? Someone please answer me........
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Moderator_Preston
Posts: 602
Joined: 1 year ago

Re: Moderators help!

Post by Moderator_Preston » 1 month ago

Amy wrote:
1 month ago
I shopped all day Friday. I got confirmation numbers $ tracking numbers. None of these items show in my bid history. If the system was not working correctly on Friday, why didn’t someone stop taking online orders/bid wins ??? I hope my card didn’t get charged. I WASTED MY ENTIRE DAY! This is outrageous. Why didn’t the system stop taking orders when it knew there was a major problem ? Someone please answer me........
Good morning,

Please out to me at preston.weaver@shoplc.com so I can help look into this for you. I deeply apologize you are going through this.
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KLiz
Posts: 14
Joined: 11 months ago

Re: Moderators help!

Post by KLiz » 1 month ago

Please see my post about this on his system still down I'm still so angry about what I lost it makes my heart hurt.
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