Auction item -2 different carat weights listed

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CC
Posts: 410
Joined: 4 years ago

Auction item -2 different carat weights listed

Post by CC » 4 years ago

Just had to email on auction item questioning why there is a 59 or so carat weight difference between what is listed by picture of item and what is listed under "description" of item .. This for your info . "You need to check both carat weights to make sure they are the same if you care about this issue as I will be doing in future.(should not have to do this though)
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Moderator_Danielle
Posts: 778
Joined: 4 years ago

Re: Auction item -2 different carat weights listed

Post by Moderator_Danielle » 4 years ago

CC wrote:
4 years ago
Just had to email on auction item questioning why there is a 59 or so carat weight difference between what is listed by picture of item and what is listed under "description" of item .. This for your info . "You need to check both carat weights to make sure they are the same if you care about this issue as I will be doing in future.(should not have to do this though)
Hello! Thank you so much for taking the time to provide feedback to us about that! There should not be a discrepancy with carat weight. You are absolutely correct, this is unacceptable. And we are very sorry for having to inconvenience you with that error. Our chat team will be sharing the information with our merchandising department for correction.
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