Good Evening, Rolltide!Rolltide wrote: ↑4 years ago@Moderator_Connor I recently ordered several of the "matrix" rings and today I received the last of them. Unfortunately the fire opal matrix ring is damaged and I have to send it back. They sent me a severely damaged ring, the band on it looks like someone ran over it with a forklift or something, is warped beyond even being able to fit it on my pinky it's so bad. I wanted a replacement, but there are no more of them online. This ring was originally 19.99, but I paid 12.99 for it on sale on the tv. In the meantime, I have a turquoise one and an apatite one, both with similar blue color, and I needed the orange fire opal to wear with them to balance it out, plus fire opal is one of my birthstones. You have 3 other fire opal matrix rings in silver, 2 of which are also priced at 19.99. I wonder if you would replace the ring with one of those at the price I paid, otherwise I am stuck with 2 similar blue rings, which I would not have ordered if I had known would not receive a wearable fire opal to go with them. Does that make sense?
I am so sorry to hear this happened! The Moderator Team and I would be more than happy to look into this for and check what can be done regarding your order. If you would be so kind, please send an email to customerservice@shoplc.com with the information pertaining to your order, as well as the item number(s), and we will get this resolved for you. Additionally, please feel free to mention any of the Moderators or myself in the email so we can quickly identify it. Please accept my sincerest apologies for the inconvenience caused by this!