Good afternoon,lah2001 wrote: ↑3 years agoTO THE MODERATORS: This happened to me as well. I bought a ruby tennis bracelet a while back, and one of the rubies fell out after I'd worn it a few times. Of course it was after the return period. Now I have a bracelet that is missing one of the stones. Other jewelry companies will allow you to send the piece back and will replace the stone. I know because I called them and asked.
How does ShopLC handle this situation? Do they stand by their products in the same way?
Thank you so much for your inquiry. Currently, we allow 6 months to return damaged or defective items. At this time, we do not do repairs or stone replacements, however we do currently offer refunds or replacements (if available) upon return. I have shared your comments with our returns team so if they decide to consider offering repairs or adjustments to the return policy they can keep your feedback in mind. Thank you again!