Lobster Claw clasp broke after 1 use
- Ginger
- Posts: 873
- Joined: 4 years ago
Lobster Claw clasp broke after 1 use
I placed this order on September 25th, it had 2 items in the order. The item I’m complaining about is #3610180 Stainless steel link necklace for $7.99. @Moderator_Alex @Moderator_Preston or any moderator, I wore this today for the first time and the clasp broke on it. The little part you pull up to open it just messed up. I don’t have the receipt because I didn’t think I would have a problem with stainless steel jewelry. It’s just the clasp that is messed up. Customer service won’t do anything since I don’t have my receipt. Can you just send out a replacement clasp? Thank you, Ginger
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- shopLC_alex
- Posts: 344
- Joined: 4 years ago
Re: Lobster Claw clasp broke after 1 use
Good morning,
We apologize for any inconvenience this may have caused. Please email me at alex.washington@tjc.tv with your account and order information (or just account since you don't have the invoice) and we'll help resolve your issue.
We apologize for any inconvenience this may have caused. Please email me at alex.washington@tjc.tv with your account and order information (or just account since you don't have the invoice) and we'll help resolve your issue.
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- Posts: 3134
- Joined: 4 years ago
Re: Lobster Claw clasp broke after 1 use
Everything you need from the receipt is in your Order History.Ginger wrote: ↑3 years agoI placed this order on September 25th, it had 2 items in the order. The item I’m complaining about is #3610180 Stainless steel link necklace for $7.99. @Moderator_Alex @Moderator_Preston or any moderator, I wore this today for the first time and the clasp broke on it. The little part you pull up to open it just messed up. I don’t have the receipt because I didn’t think I would have a problem with stainless steel jewelry. It’s just the clasp that is messed up. Customer service won’t do anything since I don’t have my receipt. Can you just send out a replacement clasp? Thank you, Ginger
- Ginger
- Posts: 873
- Joined: 4 years ago
Re: Lobster Claw clasp broke after 1 use
Hello @Moderator_Alex I have just emailed and texted you the order number for this. Please email back regarding what I need to do, thank you for your help. GingershopLC_alex wrote: ↑3 years agoGood morning,
We apologize for any inconvenience this may have caused. Please email me at alex.washington@tjc.tv with your account and order information (or just account since you don't have the invoice) and we'll help resolve your issue.