Problems doing business

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Rolltide
Posts: 389
Joined: 2 months ago

Problems doing business

Post by Rolltide » 2 months ago

:D
Last edited by Rolltide 1 day ago, edited 1 time in total.
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Mike
Posts: 1
Joined: 5 months ago

Re: Problems doing business

Post by Mike » 2 months ago

I'm disappointed too. Something has changed in their logistics and shipping. It seems to take longer and longer to get things shipped out. I used to wait no longer than 2 days for an order to ship out. This is unacceptable and will sink this company if they don't get it under control in a hurry.
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Lulu
Posts: 289
Joined: 4 months ago

Re: Problems doing business

Post by Lulu » 2 months ago

I ordered items Nov 30th, Dec 1st and Dec 2nd and they all arrived this morning in San Diego. I guess it's the luck of the draw.
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jojosmom
Posts: 109
Joined: 4 months ago

Re: Problems doing business

Post by jojosmom » 2 months ago

I ordered 4 Diamond rings (will probably have to send back due to quality but crossing my fingers) that was a TLV and they shipped on 11/28. They were supposed to arrive last Wednesday the 4th and now it says December 5th (yesterday) or 6th. I don't know how it is supposed to get here today when the tracking says it is at a DHL hub in Compton, CA when I live in Nevada. SMH
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Blossom
Posts: 1000
Joined: 4 months ago

Re: Problems doing business

Post by Blossom » 2 months ago

Rolltide wrote:
2 months ago
I have shopped with LC for 2 years now, however the more I order, the more issues that arise. Had an item not shipped in October, was told it did ship, then told on next phonecall it did not ship and there were no guarantees that it would ship or when it would ship, yet they said they could not cancel the order, and they had already charged my card for over a hundred dollars in the meantime. Had to call credit co to have it removed to keep from paying interest, etc., then called a third time to LC, was told the item would be cancelled, of course, then 2 days later received a notice that the item had shipped! Now last week I ordered a pair of diamond earrings on sale, few days later received email that they could not fulfill and it was refunded, but I had ordered other pieces to go with these. Oh well. Next, called to cancel some orders, was told it was not too late and that they were cancelled. Next morning email said they had shipped. Now I have been waiting 3 days to see that my ruby ring in 14k is shipped, but so far it has not, just sitting there invoiced, yet many items (including the ones I wanted cancelled) have already shipped. Like they skipped over it or something. And at the time, the ring in question still showed 2 in stock in my size online. Called about it today and last thing rep said was "I hope you get it." :lol: Don't know what to do anymore, but it isn't going to be this. Loved shopping for these items with LC at one time, but not anymore. There is no joy in this.
Wow Rolltide, it's difficult for me to even wrap my brain around that dilemma! Wishing you the best as you struggle through all that. It'd be hard for anyone to find joy given all the confusion & disappointment you're dealing with.
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Rolltide
Posts: 389
Joined: 2 months ago

Re: Problems doing business

Post by Rolltide » 2 months ago

:D
Last edited by Rolltide 1 day ago, edited 1 time in total.
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Catticus
Posts: 1140
Joined: 6 months ago

Re: Problems doing business

Post by Catticus » 2 months ago

@Rolltide

Welcome to the New Shop LC, where hassles and frustrations await all shoppers!

It did not used to be like this. I too met the proverbial straw when I received my last order.

They had a big sale last weekend and it was VERY tempting...but I did not shop because of the latest issues that are sinking this ship.

We all miss the way it used to be here. But, I believe those days are over. It really makes me very sad.
🥺
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drew
Posts: 1
Joined: 2 months ago

Re: Problems doing business

Post by drew » 2 months ago

I like shopping but not paying so much for shipping
You have to pay shipping per item but they package it all together so someone is making money on the shipping
costs that is not right and poor customer service
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scoobydoo
Posts: 59
Joined: 4 months ago

Re: Problems doing business

Post by scoobydoo » 2 months ago

Rolltide wrote:
2 months ago
okay, get this. I received a LARGE order of diamonds today and I had used budget pay because of the problems I've had with receiving items. I couldn't make heads or tails out of it when trying to reconcile it with my credit card statement because they separate out the taxes and shipping at the bottom of the invoice. I called customer service and no one could explain to me what amounts to look for on the items. I told them I would have to just send it all back if I couldn't reconcile it with my statement, and the rep said oh u r sending it back, did u say?, they will refund u the money then. So, whatever comes now, whenever, I am just going to send it back. That was the proverbial straw.
I have never had the amount of problems at one time that you've had, Rolltide. But also, I have NEVER been able to figure out the refund amounts on my bank statements ... since the very beginning. Even when it's for an item that I paid full price on (ie, no extended payments), there might be up to 3 separate credit entries in my statements. I can't imagine what kind of accounting software they are using, it makes no sense. (It also makes me wonder if they are trying to hide something.)
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atico2b
Posts: 2
Joined: 2 months ago

Re: Problems doing business

Post by atico2b » 2 months ago

this place is a freekin' joke. takes forever to ship, Customer service is horrible. first time ordered, cancelled after contact with CS and nobody has a clue as to what is going on. will be doing a charge back with my bank to insure credit happens!!!
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