Good Afternoon,Amy wrote: ↑11 months agoHello everyone! Since this is the 2nd time this has happened to me, thought I would share. I believe it was last week or so I ordered a Wynlar long kaftan in a black print. I ordered it on live tv. I was waiting for it to get a tracking number & they shipped short kaftan, blue with elephants on it & something I would never wear. I called customer service to tell them it’s on the way & they can credit my account & I’m sending it back as soon as it arrives. I SHOULD NOT HAVE TO PAY RETURN SHIPPING, but they could not “guarantee that.” ARE YOU KIDDING ME? THEY sent the wrong item, that I can’t even keep because it’s ugly. I keep telling you all to watch your “order history,” now you know why. The people in the warehouse are out of control. They should not change the merchandise under any circumstances. The black kaftan was NOT sold out, so where is mine? This is not delivering joy
I deeply apologize that this has happened to you. I have gone ahead and reported this issue to our shipping team so they can look into why this is happening. Please reach out to us at email@example.com with your order information so we can go ahead and make sure to make this right by you.