Opatra Lux Brush buyers’ beware

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Bella
Posts: 68
Joined: 10 months ago

Opatra Lux Brush buyers’ beware

Post by Bella » 2 months ago

Well I purchased the Lux brush in late January and tonight when I was using it, it totally stopped working and now will not turn on at all! Thank goodness there is a lifetime warranty. I sent Opatra an email and told them of the situation and to please advise. I sure hope I do not have to package it up and send it to England! I also purchased the Dermi Eye plus which I love, hope it doesn’t have similar issues down the road.
7 x

bluez
Posts: 138
Joined: 11 months ago

Re: Opatra Lux Brush buyers’ beware

Post by bluez » 2 months ago

Oh, no! Please keep us informed.
I hope they replace it fast & hassle free.

bluez
6 x

Bella
Posts: 68
Joined: 10 months ago

Re: Opatra Lux Brush buyers’ beware

Post by Bella » 2 months ago

Just received a email from Opatra. They have offices in the USA in Las Vegas. All I had to do was email a copy of my Shop LC receipt and they will be shipping a replacement in 1 to 2 weeks. They had some shipping issues with the UK do to the coronavirus. I am happy with their customer service so far. They should include better contact info in their instructions which come with each device.
7 x

Bella
Posts: 68
Joined: 10 months ago

Re: Opatra Lux Brush buyers’ beware

Post by Bella » 1 month ago

Received my Opatra Lux hair brush replacement today. So far so good. Their customer service that they have in the US did a great job, and shipped out a replacement quickly.
4 x

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