CUSTOMER SERVICE

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NOTHAPPY
Posts: 1
Joined: 5 months ago

CUSTOMER SERVICE

Post by NOTHAPPY » 5 months ago

WOW ANNA GOT SO UPSET THAT I ASKED HER QUESTIONS AND SHE WAS TELLING ME THAT THE $29.99 SHIPPING WOULD COVER AUCTION ITEMS ORDERED IN THE SAME DAY. PLACED ORDER AND WAS CHARGED 8.97 FOR SHIPPING AFTER I PLACED THE ORDER FOR THE ITEMS IN MY CART AND PAID 29.99 WHAT A RIP OFF. I FEEL THAT I WAS LIED TO AND THIS IS MY FIRST EXPERIENCE ORDERING WITH SHOP LC. GEEZ NOT HAPPY!!!!!!
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2Blonde
Posts: 220
Joined: 9 months ago

Re: CUSTOMER SERVICE

Post by 2Blonde » 5 months ago

I've never used that $29.99 option myself, but if I were you, I'd call CS and find out what's going on.
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User avatar
Gypsy
Posts: 3204
Joined: 9 months ago

Re: CUSTOMER SERVICE

Post by Gypsy » 5 months ago

NOTHAPPY wrote:
5 months ago
WOW ANNA GOT SO UPSET THAT I ASKED HER QUESTIONS AND SHE WAS TELLING ME THAT THE $29.99 SHIPPING WOULD COVER AUCTION ITEMS ORDERED IN THE SAME DAY. PLACED ORDER AND WAS CHARGED 8.97 FOR SHIPPING AFTER I PLACED THE ORDER FOR THE ITEMS IN MY CART AND PAID 29.99 WHAT A RIP OFF. I FEEL THAT I WAS LIED TO AND THIS IS MY FIRST EXPERIENCE ORDERING WITH SHOP LC. GEEZ NOT HAPPY!!!!!!
@NOTHAPPY
I think you need to speak with a Moderator. This is how we get assistance

@Moderator_Preston or ANY Available Moderator please assist. NOTHAPPY with this

Thank you -Gypsy
NOTHAPPY hope this helps
5 x

User avatar
Gemsnob
Posts: 2182
Joined: 8 months ago

Re: CUSTOMER SERVICE

Post by Gemsnob » 5 months ago

NOTHAPPY wrote:
5 months ago
WOW ANNA GOT SO UPSET THAT I ASKED HER QUESTIONS AND SHE WAS TELLING ME THAT THE $29.99 SHIPPING WOULD COVER AUCTION ITEMS ORDERED IN THE SAME DAY. PLACED ORDER AND WAS CHARGED 8.97 FOR SHIPPING AFTER I PLACED THE ORDER FOR THE ITEMS IN MY CART AND PAID 29.99 WHAT A RIP OFF. I FEEL THAT I WAS LIED TO AND THIS IS MY FIRST EXPERIENCE ORDERING WITH SHOP LC. GEEZ NOT HAPPY!!!!!!
I think you have to place all orders with a CS agent when using the bundle shipping.
2 x

User avatar
Blossom
Posts: 2021
Joined: 10 months ago

Re: CUSTOMER SERVICE

Post by Blossom » 5 months ago

Gemsnob wrote:
5 months ago
NOTHAPPY wrote:
5 months ago
WOW ANNA GOT SO UPSET THAT I ASKED HER QUESTIONS AND SHE WAS TELLING ME THAT THE $29.99 SHIPPING WOULD COVER AUCTION ITEMS ORDERED IN THE SAME DAY. PLACED ORDER AND WAS CHARGED 8.97 FOR SHIPPING AFTER I PLACED THE ORDER FOR THE ITEMS IN MY CART AND PAID 29.99 WHAT A RIP OFF. I FEEL THAT I WAS LIED TO AND THIS IS MY FIRST EXPERIENCE ORDERING WITH SHOP LC. GEEZ NOT HAPPY!!!!!!
I think you have to place all orders with a CS agent when using the bundle shipping.
Gemsnob,
I'm pretty sure you're right. Hopefully they will refund the difference.
3 x

Moderator_Robert
Posts: 28
Joined: 7 months ago

Re: CUSTOMER SERVICE

Post by Moderator_Robert » 5 months ago

NOTHAPPY wrote:
5 months ago
WOW ANNA GOT SO UPSET THAT I ASKED HER QUESTIONS AND SHE WAS TELLING ME THAT THE $29.99 SHIPPING WOULD COVER AUCTION ITEMS ORDERED IN THE SAME DAY. PLACED ORDER AND WAS CHARGED 8.97 FOR SHIPPING AFTER I PLACED THE ORDER FOR THE ITEMS IN MY CART AND PAID 29.99 WHAT A RIP OFF. I FEEL THAT I WAS LIED TO AND THIS IS MY FIRST EXPERIENCE ORDERING WITH SHOP LC. GEEZ NOT HAPPY!!!!!!
We deeply apologize that you were still charged shipping despite using our value bundle shipping! We will manually refund any charges directly. Please contact us so we may process that for you.
1 x

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