CUSTOMER SERVICE
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- Posts: 1
- Joined: 4 years ago
CUSTOMER SERVICE
WOW ANNA GOT SO UPSET THAT I ASKED HER QUESTIONS AND SHE WAS TELLING ME THAT THE $29.99 SHIPPING WOULD COVER AUCTION ITEMS ORDERED IN THE SAME DAY. PLACED ORDER AND WAS CHARGED 8.97 FOR SHIPPING AFTER I PLACED THE ORDER FOR THE ITEMS IN MY CART AND PAID 29.99 WHAT A RIP OFF. I FEEL THAT I WAS LIED TO AND THIS IS MY FIRST EXPERIENCE ORDERING WITH SHOP LC. GEEZ NOT HAPPY!!!!!!
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- Posts: 231
- Joined: 4 years ago
Re: CUSTOMER SERVICE
I've never used that $29.99 option myself, but if I were you, I'd call CS and find out what's going on.
- Gypsy
- Posts: 4045
- Joined: 4 years ago
Re: CUSTOMER SERVICE
@NOTHAPPYNOTHAPPY wrote: ↑4 years agoWOW ANNA GOT SO UPSET THAT I ASKED HER QUESTIONS AND SHE WAS TELLING ME THAT THE $29.99 SHIPPING WOULD COVER AUCTION ITEMS ORDERED IN THE SAME DAY. PLACED ORDER AND WAS CHARGED 8.97 FOR SHIPPING AFTER I PLACED THE ORDER FOR THE ITEMS IN MY CART AND PAID 29.99 WHAT A RIP OFF. I FEEL THAT I WAS LIED TO AND THIS IS MY FIRST EXPERIENCE ORDERING WITH SHOP LC. GEEZ NOT HAPPY!!!!!!
I think you need to speak with a Moderator. This is how we get assistance
@Moderator_Preston or ANY Available Moderator please assist. NOTHAPPY with this
Thank you -Gypsy
NOTHAPPY hope this helps
- Gemsnob
- Posts: 2504
- Joined: 4 years ago
Re: CUSTOMER SERVICE
I think you have to place all orders with a CS agent when using the bundle shipping.NOTHAPPY wrote: ↑4 years agoWOW ANNA GOT SO UPSET THAT I ASKED HER QUESTIONS AND SHE WAS TELLING ME THAT THE $29.99 SHIPPING WOULD COVER AUCTION ITEMS ORDERED IN THE SAME DAY. PLACED ORDER AND WAS CHARGED 8.97 FOR SHIPPING AFTER I PLACED THE ORDER FOR THE ITEMS IN MY CART AND PAID 29.99 WHAT A RIP OFF. I FEEL THAT I WAS LIED TO AND THIS IS MY FIRST EXPERIENCE ORDERING WITH SHOP LC. GEEZ NOT HAPPY!!!!!!
- Blossom
- Posts: 2040
- Joined: 4 years ago
Re: CUSTOMER SERVICE
Gemsnob,Gemsnob wrote: ↑4 years agoI think you have to place all orders with a CS agent when using the bundle shipping.NOTHAPPY wrote: ↑4 years agoWOW ANNA GOT SO UPSET THAT I ASKED HER QUESTIONS AND SHE WAS TELLING ME THAT THE $29.99 SHIPPING WOULD COVER AUCTION ITEMS ORDERED IN THE SAME DAY. PLACED ORDER AND WAS CHARGED 8.97 FOR SHIPPING AFTER I PLACED THE ORDER FOR THE ITEMS IN MY CART AND PAID 29.99 WHAT A RIP OFF. I FEEL THAT I WAS LIED TO AND THIS IS MY FIRST EXPERIENCE ORDERING WITH SHOP LC. GEEZ NOT HAPPY!!!!!!
I'm pretty sure you're right. Hopefully they will refund the difference.
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- Posts: 29
- Joined: 4 years ago
Re: CUSTOMER SERVICE
We deeply apologize that you were still charged shipping despite using our value bundle shipping! We will manually refund any charges directly. Please contact us so we may process that for you.NOTHAPPY wrote: ↑4 years agoWOW ANNA GOT SO UPSET THAT I ASKED HER QUESTIONS AND SHE WAS TELLING ME THAT THE $29.99 SHIPPING WOULD COVER AUCTION ITEMS ORDERED IN THE SAME DAY. PLACED ORDER AND WAS CHARGED 8.97 FOR SHIPPING AFTER I PLACED THE ORDER FOR THE ITEMS IN MY CART AND PAID 29.99 WHAT A RIP OFF. I FEEL THAT I WAS LIED TO AND THIS IS MY FIRST EXPERIENCE ORDERING WITH SHOP LC. GEEZ NOT HAPPY!!!!!!