Damaged goods

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Gem Lover
Posts: 1574
Joined: 1 year ago

Damaged goods

Post by Gem Lover » 6 months ago

I had two items that I won on the $1 auction that came in this past week and both damaged. One is a Cambodian Zircon Necklace ($249.99 on the website) that I have wanted forever and it is broke in half, how or why would you send this out or put it in the auction knowing it is broke, the other is the crystal flower and candle holder 3 piece set in purple, first of all they sent items that do not match, one was purple and the other in the set was bright pink and to make matters worse who ever packed it did not tape the lid on so it came off in during shipping and the items where all thrown out of the box and where loose in the larger shipping box and broken.
5 x

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Blossom
Posts: 2024
Joined: 1 year ago

Re: Damaged goods

Post by Blossom » 6 months ago

Gem Lover wrote:
6 months ago
I had two items that I won on the $1 auction that came in this past week and both damaged. One is a Cambodian Zircon Necklace ($249.99 on the website) that I have wanted forever and it is broke in half, how or why would you send this out or put it in the auction knowing it is broke, the other is the crystal flower and candle holder 3 piece set in purple, first of all they sent items that do not match, one was purple and the other in the set was bright pink and to make matters worse who ever packed it did not tape the lid on so it came off in during shipping and the items where all thrown out of the box and where loose in the larger shipping box and broken.
@GemLover
That's horrible! With everyone having to shelter in place, pkgs are a treat to get these days. I'm sorry yours wasn't.
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JewelryQueen
Posts: 1882
Joined: 10 months ago

Re: Damaged goods

Post by JewelryQueen » 6 months ago

--
Good grief! They are batting 100% and not in a good way. Must be very disappointing!
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CC
Posts: 371
Joined: 1 year ago

Re: Damaged goods

Post by CC » 6 months ago

I have a list of items, too long, that have come to me lately that are either defective, bent(thank goodness a bracelet I won could be bent back into shape) size item listed was wrong, knot in chain I had to use needle to get it out, bracelet measured incorrectly etc. Quality control need to be revamped. Shopl c is taking care of the items I am having to return due to defective or sizing issue wrong, but if quality control was doing their job properly I would not have to be inconvenienced in returning. those items.
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Angelflutter
Posts: 710
Joined: 10 months ago

Re: Damaged goods

Post by Angelflutter » 6 months ago

I am so sorry that happened to you. I just can't figure out what is going on with ShopLC . It just seems that they are just failing all the way around. I have never seen so many complaints in my life about one company that has stooped way down in the last few months. After I received the piece of crap red and white diamond ring, I have NOT placed any further orders with them. And at this point.... I don't plan to do any further business with them. I have also talked to several friends that are now backing away and not ordering from them. In fact, we don't even watch anymore. This company no longer is out there to bring joy to customers. They are in it for $$$ only. They show no respect. They have no one to blame but themselves when they go belly up. This probably won't be posted.... because we are not allowed our freedom of speech. They only want good things to be posted. Sorry..... I won't lie and sugar coat anything.
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mbb
Posts: 1
Joined: 7 months ago

Re: Damaged goods

Post by mbb » 6 months ago

I've received numerous damaged goods. So has my friend. Almost every tennis bracelet has been bent, misshapen and had to be returned. And many gemstones are chipped or heavily scratched. Makes me think that many auctions are returns.. I've also received lovely items so it's hit or miss.
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Blossom
Posts: 2024
Joined: 1 year ago

Re: Damaged goods

Post by Blossom » 6 months ago

Angelflutter wrote:
6 months ago
I am so sorry that happened to you. I just can't figure out what is going on with ShopLC . It just seems that they are just failing all the way around. I have never seen so many complaints in my life about one company that has stooped way down in the last few months. After I received the piece of crap red and white diamond ring, I have NOT placed any further orders with them. And at this point.... I don't plan to do any further business with them. I have also talked to several friends that are now backing away and not ordering from them. In fact, we don't even watch anymore. This company no longer is out there to bring joy to customers. They are in it for $$$ only. They show no respect. They have no one to blame but themselves when they go belly up. This probably won't be posted.... because we are not allowed our freedom of speech. They only want good things to be posted. Sorry..... I won't lie and sugar coat anything.
I miss the old SLC😢
4 x

CC
Posts: 371
Joined: 1 year ago

Re: Damaged goods

Post by CC » 6 months ago

I find they try to stuff items in smaller boxes that should be in bigger boxes which doesn't help with the situation. The bent bangle I received (that I bent back in shape) should have been in a bigger box. It was crammed in small box.I also had a mabe pearl and ammonite bracelet all rolled up and stuffed in a very small square box. Should have been in long bracelet box since these were pretty big mabe pearls an ammonites. SHOPLC Moderator could you pass this concern to the proper section. Thanks
3 x

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Gypsy
Posts: 3496
Joined: 1 year ago

Re: Damaged goods

Post by Gypsy » 6 months ago

Blossom wrote:
6 months ago
Angelflutter wrote:
6 months ago
I am so sorry that happened to you. I just can't figure out what is going on with ShopLC . It just seems that they are just failing all the way around. I have never seen so many complaints in my life about one company that has stooped way down in the last few months. After I received the piece of crap red and white diamond ring, I have NOT placed any further orders with them. And at this point.... I don't plan to do any further business with them. I have also talked to several friends that are now backing away and not ordering from them. In fact, we don't even watch anymore. This company no longer is out there to bring joy to customers. They are in it for $$$ only. They show no respect. They have no one to blame but themselves when they go belly up. This probably won't be posted.... because we are not allowed our freedom of speech. They only want good things to be posted. Sorry..... I won't lie and sugar coat anything.
I miss the old SLC😢
DITTO TO EVERYTHING THEY SAID
2 x

User avatar
Moderator_Preston
Posts: 692
Joined: 1 year ago
Answers: 1

Re: Damaged goods

Post by Moderator_Preston » 6 months ago

Good afternoon everyone,

Thank you everyone for your feedback. I have forward all the comments in this thread to the warehouse, so they keep this in mind the future for quality control. If there is anything else, please let us know. We hope you everyone is having a beautiful day!
3 x

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