So what happened with THAT issue?
We inquired this morning and haven’t heard a word.
Of course the offer was for today so...yeah...
Free shipping email?
- Moderator_Miranda
- Posts: 47
- Joined: 4 years ago
Re: Free shipping email?
Good morning,
I truly apologize about the Free Shipping promotion that was not working yesterday but no worries, we are honoring it. If you can please email customerservice@shoplc.com with your order number we will be glad to refund you the cost of the shipping. Again, we deeply apologize about the technical issue we ran into.
Thanks,
Miranda A
I truly apologize about the Free Shipping promotion that was not working yesterday but no worries, we are honoring it. If you can please email customerservice@shoplc.com with your order number we will be glad to refund you the cost of the shipping. Again, we deeply apologize about the technical issue we ran into.
Thanks,
Miranda A
- RS
- Posts: 5464
- Joined: 4 years ago
Re: Free shipping email?
Thank you! I will get right on sending that email.Moderator_Miranda wrote: ↑4 years agoGood morning,
I truly apologize about the Free Shipping promotion that was not working yesterday but no worries, we are honoring it. If you can please email customerservice@shoplc.com with your order number we will be glad to refund you the cost of the shipping. Again, we deeply apologize about the technical issue we ran into.
Thanks,
Miranda A
- RS
- Posts: 5464
- Joined: 4 years ago
Re: Free shipping email?
I emailed the above email address two days ago. I still have not received a response. I have also not received a refund on the shipping.Moderator_Miranda wrote: ↑4 years agoGood morning,
I truly apologize about the Free Shipping promotion that was not working yesterday but no worries, we are honoring it. If you can please email customerservice@shoplc.com with your order number we will be glad to refund you the cost of the shipping. Again, we deeply apologize about the technical issue we ran into.
Thanks,
Miranda A
Hello?
- Moderator_Preston
- Posts: 932
- Joined: 4 years ago
Re: Free shipping email?
Good morning,RS wrote: ↑4 years agoI emailed the above email address two days ago. I still have not received a response. I have also not received a refund on the shipping.Moderator_Miranda wrote: ↑4 years agoGood morning,
I truly apologize about the Free Shipping promotion that was not working yesterday but no worries, we are honoring it. If you can please email customerservice@shoplc.com with your order number we will be glad to refund you the cost of the shipping. Again, we deeply apologize about the technical issue we ran into.
Thanks,
Miranda A
Hello?
I deeply apologize if this hasn't been addressed yet. Please forward the email to me at preston.weaver@shoplc.com, and I will make sure it gets taken care of if it hasn't already. Thank you for bring us to our attention, and I hope you are having a great day.
- RS
- Posts: 5464
- Joined: 4 years ago
Re: Free shipping email?
Good (early) morning Preston!Moderator_Preston wrote: ↑4 years agoGood morning,RS wrote: ↑4 years agoI emailed the above email address two days ago. I still have not received a response. I have also not received a refund on the shipping.Moderator_Miranda wrote: ↑4 years agoGood morning,
I truly apologize about the Free Shipping promotion that was not working yesterday but no worries, we are honoring it. If you can please email customerservice@shoplc.com with your order number we will be glad to refund you the cost of the shipping. Again, we deeply apologize about the technical issue we ran into.
Thanks,
Miranda A
Hello?
I deeply apologize if this hasn't been addressed yet. Please forward the email to me at preston.weaver@shoplc.com, and I will make sure it gets taken care of if it hasn't already. Thank you for bring us to our attention, and I hope you are having a great day.
No it has not been taken care of yet. I will forward the same email I sent previously to you right now.
Thank you
- Moderator_Preston
- Posts: 932
- Joined: 4 years ago
Re: Free shipping email?
Thank you so much for sending that to me. I have taken care of it, and have responded to you privately! Thank you so much for reaching out!RS wrote: ↑4 years agoGood (early) morning Preston!Moderator_Preston wrote: ↑4 years agoGood morning,
I deeply apologize if this hasn't been addressed yet. Please forward the email to me at preston.weaver@shoplc.com, and I will make sure it gets taken care of if it hasn't already. Thank you for bring us to our attention, and I hope you are having a great day.
No it has not been taken care of yet. I will forward the same email I sent previously to you right now.
Thank you
- RS
- Posts: 5464
- Joined: 4 years ago
Re: Free shipping email?
Thank you SO much Preston.Moderator_Preston wrote: ↑4 years agoThank you so much for sending that to me. I have taken care of it, and have responded to you privately! Thank you so much for reaching out!RS wrote: ↑4 years agoGood (early) morning Preston!Moderator_Preston wrote: ↑4 years ago
Good morning,
I deeply apologize if this hasn't been addressed yet. Please forward the email to me at preston.weaver@shoplc.com, and I will make sure it gets taken care of if it hasn't already. Thank you for bring us to our attention, and I hope you are having a great day.
No it has not been taken care of yet. I will forward the same email I sent previously to you right now.
Thank you
I checked and it is already showing in “pending” transactions.
Many thanks again
-
- Posts: 174
- Joined: 4 years ago
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- Posts: 1594
- Joined: 4 years ago
Re: Free shipping email?
I emailed Preston. He responded right away. I already got a email from Paypal that my shipping was refunded.
Thank you Preston !!
Thank you Preston !!