REP. Online Chat Forum

[Stajia]

Two weeks ago, I was able to go online & chat with a rep. regarding an issue. Now there isn't a link for it. Instead, I have to wait 15 mins. or more on the phone & cross my fingers that I won't get disconnected or call back again. Is there still an online chat link? Thank you! Stajia

[shopLC_alex]

Good afternoon,

Thank you for reaching out to us. We are aware of this issue and are working diligently to resolve it as quickly as possible. We apologize for the inconvenience, please bear with us in the meantime.

[Stajia]

I have been on hold now for 20 mins. plus. There was no option for a call back. What do you suggest? S.

[shopLC_alex]

We're sorry for the wait, unfortunately we have an extremely high volume of calls at the moment. If you're trying to complete a purchase you may need to use the automated system, however if this another issue you can email me directly at alex.washington@tjc.tv with your information and I'll be happy to help.