Where is customer service
-
- Posts: 94
- Joined: 4 years ago
Where is customer service
I’ve tried calling and no one answers I’ve tried chatting and no one responded there either. This is frustrating I just want to cancel a order.
- Moderator_Connor
- Posts: 317
- Joined: 4 years ago
Re: Where is customer service
Good Afternoon, Sea!
I am sorry to hear that! Fortunately, Customer Service is here and available now if you still wish to cancel the order (if you haven't done so already). If so, please feel free to send in an email to customerservice@shoplc.com with the order number you wish to cancel and the Moderator Team and I will be more than happy to take care of this for you.
-
- Posts: 726
- Joined: 4 years ago
Re: Where is customer service
Hello Sea: somehow the Norell perfume ended up in my order history, & I DID NOT ORDER IT. I tried everything to cancel, but when it is being invoiced you can’t do anything, Hoping to catch it, next time I looked it said SHIPPED. I cannot afford to pay $55 plus tax for perfume I never even tested. Now I will have to return it & wait forever for the refund to show on my charge card. So aggravated. They also put earrings in my order, but I got to them in time & cancelled. This hasn’t happened before, so I guess I’ll just go with the flow & get it straightened out.
-
- Posts: 225
- Joined: 4 years ago
Re: Where is customer service
You probably already know this, but if you go to the website and check your orders you can cancel from there. Hopefully it hasn't invoiced yet, because you will need customer service for sure.
-
- Posts: 1
- Joined: 3 years ago
Re: Where is customer service
I received a ring I never ordered, along with an invoice saying it was clearence and could not be returned. I don't know what to do.
-
- Posts: 726
- Joined: 4 years ago
Re: Where is customer service
Hi Pearly: you will have to call customer service ASAP to get this returned to them at no cost to you. Also get your account credited. When I had to call customer service it was 2 am & they answered right away. During daytime hours I don’t know what goes on. Good luck. 🍀
-
- Posts: 3134
- Joined: 4 years ago