Website crashing

[anniebelle]

I thought someone spoke of this this morning, but now I can't find who or where. I struggled late last night and all day today with having problems getting items in and out of my shopping cart. It's hard to shop effectively and efficiently when constantly having to reboot and figure out where you are in your shopping spree!!! What am I missing?

[Gem Lover]

I do not use the phone app because there are so many problems with it when I use it, instead if I am using my phone I use google chrome and type in shop lc and the page comes up like on a computer and that works much better.

[anniebelle]

I actually meant what am I missing from my shopping list! Jumping in and out of the website. I use an iPad, don't have any trouble getting there,, it's staying there. Website kept crashing while I was shopping. I think someone else. Commented on that yesterday too.

[Gypsy]

@anniebelle

The website kept kicking me off the site , early (around 3am) when I was moving items around in my cart. I finally gave up. ☹☹☹☹ not sure what was causing. I do NOT use the app either. -Gypsy

[shopLC_alex]

Good morning,

I've reported these issues to our web team, we should have a resolution.

[RS]

This is what I know.

I have always had issues with the site crashing and not letting me browse. I have been given all the stories...clear cache, cookies, browsing data blah blah blah.

I complied and still issues here. No other site, none, ever acts up like this one does.

I think SLC’s cookies are corrupt. So this is what I do to browse.

Log OUT. Once I am logged out I can browse and there are NO issues...none. I know that creates a problem if you want to add items to your cart or wishlist.
I take pics of the item page with my phone. When done browsing I log back in and just type in the item number. It either then can go to wishlist or cart.
It’s THEIR system. Not mine and I would bet not yours either.

[anniebelle]

@anniebelle

The website kept kicking me off the site , early (around 3am) when I was moving items around in my cart. I finally gave up. ☹☹☹☹ not sure what was causing. I do NOT use the app either. -Gypsy

@gypsy,

as I am trying to move things around in my cart, it occurs to me that we did not have these problems with the cart until they "improved " it!

[Boston Irish]

RS same here I thought why when looking at web it would show 4 items and freez. It would let me add to cart but not wish list. Something very strange about this.😖🍀

[Moderator_Preston]

Good morning,

Thank you all for the further feedback. I have shared the new posts with our web team so they can look into a solution.

[Amy]

Hello RS & all the forum: I agree with you that there aren’t any problems browsing until you log in. This sounds like a weird problem and I have no idea how to fix it. It might be a helpful clue for the IT dept. Have a great weekend everyone!!! 🌹🍁🌼🌸🌷🌺