Moderator...please help me...
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- Posts: 264
- Joined: 4 years ago
Moderator...please help me...
I just received my Galatea pearl ring. It was over $200. It was shipped to me in the usual little blue box! When watching presentation it kept showing the actual Galatea box with card! WHERE IS MINE????? I want a box and card sent to me. Otherwise, I am returning the ring for a refund! The box and card would verify the authenticity for the future. Please tell me how to get this sent out to me...IMMEDIATELY. I am not waiting weeks for it to come. I have been promised paperwork for items in the past...that NEVER came. The last time was a YEAR ago!
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- Posts: 85
- Joined: 3 years ago
Re: Moderator...please help me...
Good Evening,buyitall wrote: ↑3 years agoI just received my Galatea pearl ring. It was over $200. It was shipped to me in the usual little blue box! When watching presentation it kept showing the actual Galatea box with card! WHERE IS MINE????? I want a box and card sent to me. Otherwise, I am returning the ring for a refund! The box and card would verify the authenticity for the future. Please tell me how to get this sent out to me...IMMEDIATELY. I am not waiting weeks for it to come. I have been promised paperwork for items in the past...that NEVER came. The last time was a YEAR ago!
I deeply apologize that this has happened to you. I have gone ahead and reported this issue to both our Shipping team and our Warehousing team so they can look into why this is happening. Please reach out to us at customerservice@shoplc.com with your order information so we can go ahead and make sure to make this right by you.