ShopLC Company Policy

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TerryTalk
Posts: 78
Joined: 7 months ago

ShopLC Company Policy

Post by TerryTalk » 6 months ago

Hi. I was hoping this would be answered in another thread—-but alas that was not to be. Anyway, here’s my question: What is the ShopLC policy regarding price matching? If I purchase an item online at $100.00 today and see it online or on air two days from now for $79.99 will ShopLC grant me the $79.99 price when I call customer service representatives and tell them? Is there a time frame/time period that I must notify ShopLC to be granted a price match?
I guess it’s just easier to ask and receive your price match policy 😁. Thanks for your time.
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TerryTalk
Posts: 78
Joined: 7 months ago

Re: ShopLC Company Policy

Post by TerryTalk » 6 months ago

Customer Service no response to my request for the policy please? Thanks.
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Kb
Posts: 77
Joined: 8 months ago

Re: ShopLC Company Policy

Post by Kb » 6 months ago

Terry, it's a 30 day guarantee with the price match. I've used it multiple times. Either send a email from the site page. Or do a chat with the moderators privately. I've never had a problem. Never. Hope this helps you
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LCis4Me
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Joined: 8 months ago

Re: ShopLC Company Policy

Post by LCis4Me » 6 months ago

Does the price matching include Shop LC's prices? Example: I buy something from Shop LC for $100. Then a couple of days later I see the same item for $75. Will Shop LC honor the price matching policy in this case?
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TerryTalk
Posts: 78
Joined: 7 months ago

Re: ShopLC Company Policy

Post by TerryTalk » 6 months ago

Thanks Kn! Would have been nice for a moderator to reply—what—is it a secret—or am I being ignored? I have seen moderator answer individual questions on the forum and this is a basic question imo. And your answer while very helpful and appreciated wasn’t applied to someone recently or so they said. Thanks again!
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TerryTalk
Posts: 78
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Re: ShopLC Company Policy

Post by TerryTalk » 6 months ago

I meant KB—sorry
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RS
Posts: 3832
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Re: ShopLC Company Policy

Post by RS » 6 months ago

TerryTalk wrote:
Mon Nov 11, 2019 11:59 am
Thanks Kn! Would have been nice for a moderator to reply—what—is it a secret—or am I being ignored? I have seen moderator answer individual questions on the forum and this is a basic question imo. And your answer while very helpful and appreciated wasn’t applied to someone recently or so they said. Thanks again!
You are correct @TerryTalk ,
It was applied after I had posted on here. Not when I originally went to CS about it. I was given an answer in that thread however regarding the policy, I believe anyway.
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Kb
Posts: 77
Joined: 8 months ago

Re: ShopLC Company Policy

Post by Kb » 6 months ago

LCis4Me wrote:
Mon Nov 11, 2019 9:38 am
Does the price matching include Shop LC's prices? Example: I buy something from Shop LC for $100. Then a couple of days later I see the same item for $75. Will Shop LC honor the price matching policy in this case?
The price match would work. It's a 30 day guarantee. If a price goes down within 30 days. notify shoplc they will honor it. Will need your order number. Its frustrating when a price drops down to that amount. I dont take no for a answer.
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Moderator_Connor
Posts: 184
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Re: ShopLC Company Policy

Post by Moderator_Connor » 6 months ago

TerryTalk wrote:
Sun Nov 10, 2019 4:20 am
Hi. I was hoping this would be answered in another thread—-but alas that was not to be. Anyway, here’s my question: What is the ShopLC policy regarding price matching? If I purchase an item online at $100.00 today and see it online or on air two days from now for $79.99 will ShopLC grant me the $79.99 price when I call customer service representatives and tell them? Is there a time frame/time period that I must notify ShopLC to be granted a price match?
I guess it’s just easier to ask and receive your price match policy 😁. Thanks for your time.
Good Afternoon!

Thank you for your inquiry! In regards to price matching against competitors, we do feature our Price Match Guarantee underneath our Terms & Conditions. As for price matching ShopLC's own prices in the event an item drops in price just days after; ShopLC does offer the Norton Guarantee with online purchases so customers are covered on their orders and will receive the lowest price.

However, this does exclude Clearance-marked items and/or events, as well as special retail events (ie. "Black Friday", "Cyber Monday", etc.). Now, if any customers have concerns or questions regarding their orders and are inquiring about getting a price match on them, they are always encouraged to call, chat or email into Customer Service and we'd be more than happy to assist in handling those inquiries.

I hope this information does assist with everyone's inquiry!
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