Post
by OtherSideOfTheTracks » 4 years ago
Vicky, you are definitely on the right side of this. SLC offered a product and you purchased it. Fair and square. You had nothing to do with their mixup of item numbers. I would never ever think that as you "fight" this - (and I WOULD fight for it and go to BBB and other complaint websites) - that you are doing so for vindictive purposes, you are not. Fighting for your "Rights" as a consumer who did nothing wrong is not vindictive. You purchased this diamond heart for important and personal reasons that are valid to all of us - all day long. Never apologize for purchasing then fighting for the right to RECEIVE what you purchased.
$25 is insulting really as it's worth more losing the heart diamond than $25. Remember when SLC offered, a very good customer, RS, a $10 credit for them cancelling the kyanite ring that she had her heart set on but missed out when SLC's software glitched and the purchase wouldn't go through?Then through customer service, they found one (there's more to this part I'm just fuzzy on the details), but anyway, finally she was able to purchase it. Then SLC cancelled it. Then offered her $10 for the trouble. RS had spent a lot of time on this purchased with phone calls and such, and of course, SLC got to keep her money for a week or so as refunds take forever. I thought that $10 to RS was pitiful. They did her wrong too.
I don't blame you for fighting it - I would fight it without shame! "Honor" <<<<< that's the key here. SLC should send you the diamond heart that you bought, fair and square, end of story, because that's the HONORABLE thing to do.
Vicky, I wish you success in this and that you get the heart you want. Please keep us updated!