Kittycat wrote: ↑4 years ago
I called them on 2\26 because an order I placed on 2\20 was still invoiced. The agent said she would check with the warehouse and find out why the delay. She never called me back so here it is 5 days later so I called to find out what happened. This agent said I am due to receive it on 3/4. I asked why so long and told him someone was suppose to get back to me, all he said was the warehouse was backed up.Terrible CS I've been shopping this way for over 30 yrs. started first with HSN. I never had such terrible CS with any of the other shopping channels. These agents are poorly trained and don't care as long as they get a paycheck.
Good morning,
I deeply apologize you had this experience. Please email me at
preston.weaver@shoplc.com so I can help look into this for you, and see what went wrong here. Thank you for your post, and I am hoping you are having a great day.