Well, for the first time received 2 packages with defective items
A silver chain with a very visible bend that I can't fix.
A jewelry/music box that has a well-noticed mark on the right side. I'll give the box to my niece so it'll be ok but if I bought it as, say, a birthday gift for a child, I wouldn't be comfortable giving it.
Both items are inexpensive so not worth returning...
I hope it's just a fluke in quality control...
Defective items. First time for everything...
-
- Posts: 151
- Joined: 3 years ago
Defective items. First time for everything...
Last edited by Ena 3 years ago, edited 1 time in total.
-
- Posts: 34
- Joined: 4 years ago
Re: Damaged items. First time for everything...
Not to up your damaged deals, but I ordered three pair of pajamas and two of the pair came missing a piece one came with no pajama bottoms and the other one came with no pajama top of course it cost so much to pay the postage to send them back(which I'm sure that LC is well aware of) I'm not going to but it's pretty obvious when somebody's putting it in the box that there's something missing but I just don't think people care and nobody is around to make them care thanks for letting me sound off k
-
- Posts: 3134
- Joined: 4 years ago
Re: Damaged items. First time for everything...
It doesn't cost you anything to return damaged goods. Just fill out the form, put it back in package, attach label, and give it to your mail carrier. Easy peasey!
- Moderator_Preston
- Posts: 932
- Joined: 4 years ago
Re: Damaged items. First time for everything...
Good morning,
If either one of you still need assistance, please reach out to me at preston.weaver@shoplc.com with your order information so I can take a look into them. Thank you!
If either one of you still need assistance, please reach out to me at preston.weaver@shoplc.com with your order information so I can take a look into them. Thank you!
- Gem Lover
- Posts: 2086
- Joined: 4 years ago
Re: Damaged items. First time for everything...
@KLiz Call them and let them know why you are returning them and write the reason on the return slip, you use their label to return and they will not charge you shipping when items are damaged or missing, it is free, so return them or if you liked them ask them to replace them and they will if they have them.
-
- Posts: 656
- Joined: 4 years ago
Re: Damaged items. First time for everything...
Is there no.. Qualify control?
Most companies have this dept..... someone oversees the orders going out!!
Most companies have this dept..... someone oversees the orders going out!!
- Gemsnob
- Posts: 2504
- Joined: 4 years ago
Re: Damaged items. First time for everything...
You're missing the point.anniebelle wrote: ↑3 years agoIt doesn't cost you anything to return damaged goods. Just fill out the form, put it back in package, attach label, and give it to your mail carrier. Easy peasey!
- Gemsnob
- Posts: 2504
- Joined: 4 years ago
Re: Damaged items. First time for everything...
Welcome to the SLC customer club, a club that no one wants to be a part of. Sorry.Ena wrote: ↑3 years agoWell, for the first time received 2 packages with damaged items
A silver chain with a very visible bend that I can't fix.
A jewelry/music box that has a well-noticed mark on the right side. I'll give the box to my niece so it'll be ok but if I bought it as, say, a birthday gift for a child, I wouldn't be comfortable giving it.
Both items are inexpensive so not worth returning...
I hope it's just a fluke in quality control...
-
- Posts: 1395
- Joined: 4 years ago
Re: Damaged items. First time for everything...
...may well be the first time ... won't be the last.